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     Each provider is ultimately responsible for all dental emergency care of their patients of record may require while they are part of the Graduate General Dentistry Clinic.  In the event that the patient requires emergency dental care, patients should contact their provider.  If the patient is unable to contact their provider, the second point of contact is the Graduate General Dentistry Clinic On-Call Doctor.  The pager number for the On-Call Doctor will be available on a voice message through a telephone line of the Graduate General Dentistry Clinic.  This number will also be made available to program patients of record through their appointment cards.  The Doctor On-Call will be changed weekly per a published rotation schedule.

     Once contacted by a patient, the Doctor will determine the appropriate care for the patient's dental problem.  If it is determined that the patient should be seen, the Doctor will page the General Practice Resident on-call at the University of Michigan Hospital.  Call 936-6267 and ask the operator to page the "hospital dentist on call."  Discuss the patient's situation with the General Practice Resident, and direct the patient to the hospital dental clinic.  The dental clinic is located near the emergency room on level B1.  If the General Practice Resident does not respond after adequate time to the page (15 minutes), call 936-6267 and ask them to page the attending, who is the second dentist on-call.

     All after-hour calls received by providers in the Graduate General Dentistry Clinic will be documented, including patient information, chief complaint, and disposition, and provided to the Clinic Coordinator the next clinic day for review and inclusion in the patient's dental record.

     Patients that are new to the dental school are initially screened in the Patient Admitting and Emergency Service Clinic (PAES) on the first floor.  This is also where most of the emergency care is performed during school hours.  However, once a patient is seen in the AEGD Clinic, they should not be referred to PAES for emergency treatment.  On occassion, residents will be asked to see patients of other providers within the Graduate General Dentistry Clinic as their schedules allow due to cancellations or broken appointments.  Residents are obligated to deal with patient emergencies in a compassionate and timely fashion.  The treating provider should be informed in a timely manner of the emergency treatment of their patient.

updated 10/21/2010